Delivery Information • Help • Run 4 It
Bank Holiday Update
Bank Holiday Update
Due to Courier and Royal Mail restrictions during the bank holiday period 18/04/14 - 21/04/14, we are unable to despatch or deliver orders until normal service resumes on 22/04/14. This includes Next Day Delivery orders placed after 14:00 on 16/04/14. Orders can be placed as normal during this time and we will despatch them as soon as possible.
|Standard Delivery||£3.90||Courier or Royal Mail||Processed for despatch in 2-4 working days. Delivery 1-2 working days after despatch to the United Kingdom*|
|Next Day Delivery||£6.90||Courier or Royal Mail||Delivered the next working day to the United Kingdom*, for orders placed before 14:00**. (Orders placed before 14:00 on a Friday will be despatched on Friday and delivered on the following Monday)|
|Collect from Run 4 It Shop||Free||-||Available for collection within 2-5 working days. Please ensure you bring your order received email (your receipt), the payment card used when purchasing online and proof of address (such as a drivers license or utility bill)|
|Shop only Gift Vouchers||£1.50||Royal Mail||Processed for despatch in 2-4 working days. Delivery 1-2 working days after despatch to the United Kingdom*|
|Online only Gift Vouchers||Free||-||When purchasing an Online only Gift Voucher you will receive a voucher code via email upon completion of your order. This can be used straight away and emailed to a friend or family member. When purchasing other products alongside an online only gift voucher, these will be delivered in accordance with the chosen delivery method.|
Orders are processed for despatch Monday - Friday, 09:00 – 17:00 and we will send you an email when you order has been despatched for delivery.
All deliveries must be signed for. If you not available sign for your delivery the delivery service will place a card through your letterbox detailing how to arrange re-delivery or collection from their local depot.
Orders are delivered Monday – Friday within normal working hours (usually between 08:00 – 16:00) and therefore the delivery address given should accommodate this. You can specify a different billing and delivery address when you complete your order, for example you can have your order delivered to your place of work. UK holidays are not included as working days.
Our delivery estimates are based on several factors, including how quickly we can assemble your products for despatch and your delivery address. Sometimes, we have to source products from our shops to complete an order and this may take a bit longer. Whilst it is our aim to only have products displayed on our website which we can despatch immediately we can sometimes have stock errors which can affect this. If this is the case we will notify you and give you as much information regarding delivery dates as we can. We reserve the right to supply products directly from our suppliers if we believe this will expedite your order.
* Deliveries to Scottish Highlands & Islands, Northern Ireland, Isle of Man, Channel Islands and BFPO.
Your order will be sent by Royal Mail Recorded Delivery. We endeavour to reach the same standard of delivery service to all areas in the country, however sometimes the weather or other distance related issues can get in the way and delivery may take slightly longer. Please do contact us if you feel our service has not been of a sufficient or high standard.
Please note that deliveries outside of the United Kingdom may incur customs duty, taxes and brokerage fees. Please contact your customs office for further information. Unfortunately these charges are outside of Run 4 It control and we are unable reimburse any costs incurred.
** Next Day Delivery
We have a despatch deadline of 14:00 due to our delivery service collection times after which we will not be able to send your order until the following working day. Orders placed before 14:00 on a Friday will be despatched on Friday and delivered on the following Monday. Although we make every reasonable effort to ensure your products are delivered within the set timescales, unfortunately we cannot guarantee that they will not be affected by unforeseen issues affecting our delivery partner. Under these circumstances, delivery charges will not normally be refunded.
Please enter BFPO addresses into the delivery address fields as follows during the checkout process:
- First Name: First name
- Surname: Surname
- Company/organisation: Leave blank
- Street address: Company, Service Number, Rank
- City: Regiment
- County: Leave blank
- Postal code: BFPO ### (eg: BFPO 123)
- Country: United Kingdom
- Telephone number: Enter a contact number for yourself or the recipient
Change to Delivery Address
We will despatch your order to the delivery address stated on your order.
If you would like to change your delivery address after your order has been despatched please note that, depending on the location of the new delivery address, a fee will be charged for this adjustment. This fee is charged to us by our delivery partner for their costs to redirect the package to a different delivery address than originally requested.
Alternatively, we can recall your order back to us at Run 4 It and re-despatch it to the new delivery address. A fee of £3.90 for standard delivery or £6.90 for next day delivery will be charged to do this in all circumstances.
Collect from Run 4 It Shop
Your order can be delivered to any Run 4 It shop for FREE for collection within 2-5 working days. When your order arrives at the shop, we will contact you via email to let you know it is ready for collection. When collecting products from a Run 4 It shop, please bring your order received email (your receipt), the payment card used when purchasing online and proof of address (such as a drivers license or utility bill). The original cardholder must be present; regretfully we are unable to release your order without proof of purchase and identification.
We regret that we are unable to offer international delivery at this time.
Post Office Boxes
We regret that we cannot deliver to PO Box addresses.