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Christmas Customer Service Information




The festive period has arrived and we want to help you have a stress free shopping experience when buying those special Christmas goodies for your loved ones! We've put together a guide on everything you need to know so that you can shop like a boss throughout your favourite season!

Click on the drop-down menus below to find out more about how we're extending our store opening hours, our convenient delivery and collection options, and our extended Christmas returns and exchanges!


From Sunday 16th December 2018 to Sunday 6th January 2019, our shops will be operating extended opening hours to make sure you're able to access our huge range of products and expert knowledge at a time which suits you! However, all of our stores will be closed on Boxing Day to allow the Run4It elves a well earned festive rest!.

Please note that the extended opening hours for each shop will be different to respond to their local market so you are advised to check using the tools below before visiting multiple shops.

To find your nearest shop, use our shop locator tool. You can find out more information about each shop's opening hours and their contact details below.

Aberdeen

  • Run 4 It Aberdeen
  • 21 Holburn Street
  • Aberdeen
  • AB10 6BS
View store opening times

Bridge of Allan

  • Run 4 It Bridge of Allan
  • 17 Henderson Street
  • Stirlingshire
  • FK9 4HN
View store opening times

Dundee

  • Run 4 It Dundee
  • Unit 2, 41 Dock Street
  • Dundee
  • DD1 3DR
View store opening times

Edinburgh

  • Run 4 It Edinburgh
  • 108-110 Lothian Road
  • Edinburgh
  • EH3 9BE
View store opening times

Edinburgh Maybury

  • Run 4 It Edinburgh Maybury
  • 42 Turnhouse Road
  • Edinburgh
  • EH12 8LX
View store opening times

Glasgow City

  • Run 4 It Glasgow City
  • 57 Bothwell Street
  • Glasgow
  • G2 6TS
View store opening times

Giffnock

  • Run 4 It Giffnock
  • 131 Fenwick Rd
  • Glasgow
  • G46 6JB
View store opening times

Inverness

  • Run 4 It Inverness
  • 26 Huntly Street
  • Inverness
  • IV3 5PR
View store opening times

Buy online and use our FREE Click & Collect to pick up all your Christmas gifts at a time convenient to you! With our extended opening hours kicking in on Sunday 16th December, this really is the perfect way to shop! To find your nearest shop and their extended opening hours, use our shop locator tool.

Simply select the shop you'd like to collect from at the checkout page and we'll process your order as quickly as possible. Be sure to order by 2pm on Wednesday 19th December to guarantee your order will be available to collect before Christmas!



Guaranteed Christmas Delivery

Order by 2pm on Wednesday 19th December and select standard delivery at checkout to guarantee that you'll receive your order before Christmas! We're not able to guarantee that any orders placed after this time (other than Next Working Day deliveries) will be received before the big day arrives so make sure you bag your Christmas goodies in time! This deadline applies to both UK and Republic of Ireland deliveries.

UK Deliveries

You'll find all your UK delivery options in the table below! Remember - guaranteed Christmas delivery is available on all orders placed before 2pm on Wednesday 19th December.


Delivery Type Cost Courier Delivery Time
Standard Delivery £4.50 DPD or Royal Mail Processed for despatch in 2-4 working days. Delivery 1-2 working days after despatch to the United Kingdom. FREE on orders over £60.
Next Day Delivery £5.95 DPD or Royal Mail Delivered the next working day to the United Kingdom, for orders placed before 2pm Monday - Thursday. Orders placed before 2pm on Friday will be delivered the following Monday. Orders placed after 2pm on Friday will be dispatched the following Monday for delivery on Tuesday.
Collect from Run4It Shop Free - Available for collection within 2-5 working days. Please bring your order confirmation email (receipt) as proof of purchase.
Shop only Gift Voucher Free Royal Mail Processed for despatch in 2-4 working days. Delivery 1-2 working days after despatch to the United Kingdom.
Online only Gift Vouchers Free - The Online only Gift Voucher will be sent via email as soon as the order is placed.

If you're looking for Republic of Ireland delivery, have a look at the sections below!

Republic of Ireland Deliveries

Details of our international delivery service can be found in the table below:

Country Cost Delivery Time Courier
Republic of Ireland £8.50 2 working days DPD

Courier Public Holidays

Our Couriers will be closed on the dates below and no collections or deliveries will take place. Please bear this in mind when placing any orders on our Website.:

Courier Dates Services
DPD & Royal Mail Christmas Day/Boxing Day No collections or deliveries
DPD & Royal Mail New Years Day No collections or deliveries
DPD & Royal Mail 2nd January No collections or deliveries

What do I do if my order is damaged/faulty/incorrect/lost?

We know that it can be incredibly frustrating if there's an issue with your order - especially if it's a present for a loved one! If your order is damaged, faulty or incorrect upon receipt, please contact our customer service team on 0844 824 8180 (calls cost 7 pence per minute plus your phone company's access charge) or email us at orders@run4it.com as soon as possible to make sure we can get a resolution sorted for you before Santa arrives. We will replace any damaged/faulty/incorrect items on your order. However, if this is not possible due to lack of stock, we will attempt to replace with equivalent products that meet your approval or offer you a refund.

If your order is lost, we will replace your order and despatch as soon as possible. However if this is not possible due to lack of stock, we will attempt to replace with equivalent products that meet your approval or offer you a refund.



Finding that perfect gift can be a real struggle sometimes. We know it can be hard to remember the details during the most wonderful time of the year and that sometimes you'll buy the wrong size of shoes or maybe a running t-shirt that's the wrong style. Worry not! We're extending our returns period for any items bought as a gift until 31st January 2019. We'll do our best to help get you the right kit and get you well on your way to sticking to that New Year's resolution!

Just make sure that when you're returning an item to us that it has the original packaging and tags! We'll do our best to process your refund or exchange as soon as we receive it but please be aware that at peak times it can take up to a maximum of 30 days.

Depending on if you're an account holder or not, there's a couple of ways to return your items to us. Please refer to our Returns & Exchanges page to find out more about our returns and exchanges processes.



Just so we really have you covered this Christmas, our dedicated customer service elves are pulling out all the stops and are on hand to answer any question you may have about our extensive product range! Have a look at our Customer Services page to find out how you can contact us.