Customer Service Info

Whether you're shopping for yourself or for someone else this season, we want to help make it as easy as possible for you to get hold of great running gear and gifts – guaranteed to please.

Shopping Made Simple

The gifting season has arrived and we want to help make the shopping experience enjoyable and easy – whether you’re looking for a gift for yourself or someone else.

We've put together a guide on the range of customer services available in-store and online at Run4It, so you can shop according to your preferences this season!

To find your nearest shop, use our handy shop locator. You can find out more information about each shop's opening hours and their contact details below.

Please note that all shops are operating on an appointment only basis.

From 6pm on Friday 20th November, shops in level 4 areas – Run4It Glasgow City, Run4It Giffnock and Run4It Bridge of Allan – will close temporarily, except for Click & Collect by appointment.

To book an appointment visit:

View store opening times


Run4It Aberdeen
21 Holburn Street
AB10 6BS
01224 594400 View opening times

Bridge of Allan

Run4It Bridge of Allan
17 Henderson Street
01786 833322 View opening times


Run4It Dundee
Unit 2, 41 Dock Street
01382 226744 View opening times


Run4It Edinburgh
108-110 Lothian Road
0131 228 3444 View opening times

Edinburgh Maybury

Run4It Edinburgh Maybury
42 Turnhouse Road
EH12 8LX
0131 339 9898 View opening times

Glasgow City

Run4It Glasgow City
57 Bothwell Street
G2 6TS
0141 221 4300 View opening times


Run4It Giffnock
131 Fenwick Rd
G46 6JB
0141 638 3532 View opening times


Run4It Inverness
26 Huntly Street
01463 259849 View opening times

Christmas Customer Service – More information

Find out more about how we're extending our shop opening hours, our convenient delivery and collection options and our extended Christmas returns and exchanges.

From Sunday 13th December 2020 to Friday 4th January 2021, our shops will be operating extended opening hours to make sure you're able to access our expert knowledge and product ranges at a time which suits you. However, all of our shops will be closed on Christmas Day and Boxing Day to allow the Run4It team a well earned rest!

Please note that our stores are operating on an appointment only basis. To book an appointment please visit:

Please note that the extended opening hours for each shop will be different to respond to their local market so you are advised to check using the tools below before visiting multiple shops.

Buy online and use our FREE Click & Collect to pick up all your Christmas gifts at a time convenient to you. With our extended opening hours starting on Sunday 13th December, this really is the perfect way to shop. To find your nearest shop and their extended opening hours, use our shop locator.

Simply select the shop you'd like to collect from at the checkout page and we'll process your order as quickly as possible.

Please note that all stores are operating on an appointment only basis.

Customers are asked to book an appointment to collect orders once you have received your 'Ready to Collect' email, visit:

Christmas Delivery

We are dispatching the vast majority of orders within 2-5 working days. Please note that due to physical distancing in our order fulfilment locations, there may be slight delays. We are doing our best to avoid delays, however our team members have to be able to work in the safest possible environment.

Our last date for Christmas delivery is Tuesday 15th December. DPD will be operating as normal until the 24th December, however please ensure that your order is placed before 2pm on Tuesday 15th December for Christmas delivery to account for any delays that may be experienced during this busy time. Please note that we are unable to guarantee Christmas delivery for orders placed after 2pm on Tuesday 15th December.

UK Deliveries

You'll find all your UK delivery options in the table below:

Delivery Type Cost Courier Delivery Time
Standard Delivery £4.50 DPD or Royal Mail Processed for despatch in 2-5 working days. Delivery 1-2 working days after despatch to the United Kingdom. FREE on orders over £25.
Collect from Run4It Shop Free - Available for collection within 2-5 working days. Please bring your order confirmation email (receipt) as proof of purchase. Please note that an appointment is required to collect your order. To book a collection appointment once you have received your 'Ready to Collect' email, please visit:
In-Store Gift Voucher £1.75 Royal Mail Processed for despatch in 5-7 working days. Delivery 1-2 working days after despatch to the United Kingdom. Please select £4.50 Standard Delivery at checkout. A discount of £2.75 will then be applied to your shipping cost. FREE on orders over £25. These can only be redeemed in our stores.
Online only Gift Vouchers Free - The Online only Gift Voucher will be sent via email as soon as the order is placed.

Republic of Ireland Deliveries

Details of our international delivery service can be found in the table below:

Country Cost Delivery Time Courier
Republic of Ireland £8.50 2 working days DPD

Courier Public Holidays

Our couriers will be closed on the dates below and no collections or deliveries will take place. Please bear this in mind when placing any orders on our Website.

Courier Dates Services
DPD & Royal Mail Christmas Day/Boxing Day No collections or deliveries
DPD & Royal Mail New Years Day No collections or deliveries
DPD & Royal Mail 2nd January No collections or deliveries

What do I do if my order is damaged/faulty/incorrect/lost?

We know that it can be incredibly frustrating if there's an issue with your order - especially if it's a present for a loved one. If your order is damaged, faulty or incorrect upon receipt, please contact our customer service team as soon as possible to make sure we can get a resolution sorted for you. (calls cost 7 pence per minute plus your phone company's access charge)

0344 824 8180

We aim to replace any damaged/faulty/incorrect items on your order and if this is not possible due to lack of stock, we can replace with equivalent products that meet your approval or offer a refund.

If your order is lost, we will replace your order and despatch as soon as possible. However if this is not possible due to lack of stock, we will attempt to replace with equivalent products that meet your approval or offer you a refund.

We want to ensure that you and/or the gift recipient are happy with your purchase so we're extending our returns period for any items bought as a gift until 31st January 2021.

Just make sure that when you're returning an item to us that it has the original packaging and tags. We'll do our best to process your refund or exchange as soon as we receive it but please be aware that at peak times it can take up to a maximum of 30 days.

Depending on if you're an account holder or not, there's a couple of ways to return your items to us. Please refer to our Returns & Exchanges page to find out more about our returns and exchanges processes.

If you have any unanswered questions about our products and services, our customer service team is available to help with any queries. Find out how you can contact us on our Customer Services page.