Can I change my delivery address?
Yes, as long as we’ve not already sent your order. You can change the delivery address by signing in to your account and going to the ‘My orders’ section. Alternatively call us on 0844 824 8180. In some cases we may be able to help even after your order has been sent.
Can I collect my order from a Run4It shop?
You certainly can. Just choose ‘collect in shop’ from the delivery options when you buy online and we’ll let you know when it’s ready to collect. Orders are normally available within a few hours, but very occasionally it could take up to four working days if we need to run something over from another shop. When all of the items on your order arrive in store for collection, we will notify you via email that it is ready to collect.
We will hold your order in store for a maximum of 21 days - if you do not collect your order within this timeframe, we will notify you and issue you with a full refund. Don't worry, out in store teams will contact you before the 21 days are up to remind you that your order is available to collect.
When you collect your order, please bring along your order confirmation.
Can I have my order delivered to a PO BOX address?
Sorry! We do not currently deliver to PO Box addresses, but almost any other UK address will work just fine.
Can I have my ordered delivered to a BFPO address?
Of course. Simply enter your BFPO delivery address when you place your order.
Do I need to sign for my order?
Yes please. We’d be sad if someone else got their hands on your running gear. If you’re not at home to take the delivery, don’t panic. It’s easy to rearrange delivery.
How do I arrange redelivery of my order?
If delivery has been attempted by the courier company and been unsuccesful then you can arrange redelivery by contacting the courier directly. Simple. Just use the click through reference on your confirmation email or reply to the SMS text to advise the courier what you would like to happen.
If the package has been returned to us and you want to arrange another delivery then you will need to get in touch with us.
If you have any issues at all then just contact us.
How do I track my order?
Once your order has been dispatched with our courier, DPD Local, you will be receive email and text message notifications which will allow you follow the delivery progress your order is making. You will also be able to assign a safe place to leave the order if you're not at home, request an alternative delivery address/pick up point, or update any of your contact details.
What are my delivery options?
Standard Delivery: delivery within 4 working days. (DPD or Royal Mail - £4.50)
Next Day Delivery: delivery next working day for orders placed before 14:00, Monday – Thursday. (DPD or Royal Mail - £5.95)
Collect in Shop: delivery to your chosen shop within 4 working days. (Free delivery)
Run4It Shop Gift Vouchers: delivery within 4 working days. (Royal Mail - £1.50)
Run4It Online Gift Vouchers: delivery within 2 working days. (issued to email address on order, Free delivery)
Delivery is automatically calculated prior to submitting your payment information. Simply add items to your Shopping Basket and proceed to the Checkout page where you will be offered Delivery Method choices and their prices.
When will my order be delivered?
We aim to deliver within four working days. Can’t wait to try your new running gear? Order before 14:00 Monday to Thursday, choose Next Day Delivery and start planning your running route.
Where do you deliver?
We deliver all over the UK – far and wide – including Northern Ireland, Channel Islands and BFPO addresses. It may take slightly longer than normal to reach the more exotic reaches of the UK, but we will do our best to deliver to you as soon as we can.
Oh - and because we have a certain affinity with the highlanders and islanders we don't charge any premium for delivering there!
Do you deliver to international addresses?
Not yet (coming soon!!), our UK runners are keeping us busy. If you know someone in the UK we would be happy to deliver to their address so they can send your order on to you.
Who will deliver my order?
Deliveries to most mainland UK addresses will be couriered by DPD Local. Keep your eyes peeled for the white van. If you live in Northern Ireland, the Isle of Man, the Channel Islands, the Scottish Highlands & Islands or have chosen delivery to a BFPO address, it's likely your order will be delivered by the good old Royal Mail.