Wondering where you can have your order delivered to? Interested in who will deliver your order? Need to know what option is best for you? All of your delivery questions are answered below!
How do I track my order?
Once your order has been dispatched with our courier, DPD Local, you will be receive email and text message notifications which will allow you follow the delivery progress your order is making. You will also be able to assign a safe place to leave the order if you're not at home, request an alternative delivery address/pick up point, or update any of your contact details.
For orders shipped to Northern Ireland, and to the Highlands & Islands, we're unable to provide personal tracking updates. If your order does not arrive within the expected timeframe, please do not hesitate to contact our customer service team on 0344 824 8180 with your order ID and they will investigate on your behalf.
What are my delivery options?
Your order will be delivered by our delivery partners, DPD or Royal Mail. Orders are processed for despatch in 2-3 working days. We aim to deliver all orders within four working days.
Your delivery options are shown in the table below:
|Standard Delivery (orders of £25 or over)||Free|
|Standard Delivery (orders under £25 that include a single item)||£4.50|
|Standard Delivery (orders under £25 that include two or more items)||Shipping rate calculated at checkout.
The total shipping cost will be dependent on the number of packages we have to send to fulfill your order.*
|Local Pick-Up||Free - We offer a Local Pick-Up service (also referred to as Click & Collect). Place your order on run4it.com and pick-up from your local Run4It shop. Please note that items will only be available to pick-up from the selected shop where stock is available, and cannot be sent to an alternative shop.|
|Gift Cards||Free - A gift card purchased via run4it.com will be received digitally upon placing your order, and cannot be exchanged for a physical gift card.|
Delivery is automatically calculated prior to submitting your payment information. Simply add items to your Shopping Basket and proceed to the Checkout page where you will be offered Delivery Method choices and their prices.
*We are doing our best to ensure we can fulfill as many orders as possible in a single package from one location. However, there may be rare occasions when items need to be sent from more than one of our fulfillment locations.
Royal Mail Deliveries
It's not always possible for us to get your order to you using our courier - DPD Local - due to geographic restrictions. As such, we will send your order to you via Royal Mail for the following postcodes:
|AB - Aberdeenshire||AB31-38, AB41-45, AB51-56|
|BT - Northern Ireland||All BT postcodes|
|FK - Falkirk||FK17-FK21|
|HS - Scottish Highlands||All HS postcodes|
|IV - Inverness||All IV postcodes|
|KA - Ayrshire||KA27-KA28|
|KW - Wick & Scottish Islands||All KW postcodes|
|PA - Argyll, Bute, & Islands||PA20-PA80|
|PH - Perthshire||PH16 & PH19-PH50|
|ZE - Shetland||All ZE postcodes|
What do I do if my order is damaged/faulty/incorrect/lost?
if your order is damaged, faulty or incorrect upon receipt, please contact our customer service team on 0344 824 8180 or email us at firstname.lastname@example.org as soon as possible. We will replace any damaged/faulty/incorrect items on your order. However, if this is not possible due to lack of stock, we will attempt to replace with equivalent products that meet your approval or offer you a refund.
If your order is lost, we will replace your order and despatch as soon as possible. However if this is not possible due to lack of stock, we will attempt to replace with equivalent products that meet your approval or offer you a refund.
Where do you deliver?
We deliver all over the UK, including Northern Ireland. It may take slightly longer than normal to reach the more exotic reaches of the UK, but we will do our best to deliver to you as soon as we can.
Oh - and because we have a certain affinity with the highlanders and islanders we don't charge any premium for delivering there!
When will my order be delivered?
We aim to deliver within four working days. Items for delivery are sourced and packaged from our stores and as much as we aim to limit multiple deliveries, sometimes due to stock limitations this cannot be avoided.
Who will deliver my order?
Deliveries to most mainland UK addresses will be couriered by DPD Local. Keep your eyes peeled for the white van. If you live in Northern Ireland or the Scottish Highlands & Islands, it's likely your order will be delivered by Royal Mail.
Do I need to sign for my order?
Yes, please. We’d be sad if someone else got their hands on your running gear. If you’re not at home to take the delivery, don’t panic. It’s easy to rearrange delivery.
Can I change my delivery address?
Please contact us as soon as possible and we will do our best to help.
How do I arrange redelivery of my order?
If delivery has been attempted by the courier company and been unsuccessful then you can arrange redelivery by contacting the courier directly. Just use the click through reference on your confirmation email or reply to the SMS text to advise the courier what you would like to happen.
If the package has been returned to us and you want to arrange another delivery then you will need to get in touch with us.
If you have any issues at all then just contact us.
Do you deliver to PO box addresses?
We do not currently deliver to PO Box addresses, but almost any other UK address will work just fine.