Delivery Information

Wondering where you can have your order delivered to? Interested in who will deliver your order? Need to know what option is best for you? All of your delivery questions are answered below.

If you cannot find the information that you’re looking for, please do not hesitate to contact our Customer Service team on 0344 824 8180 or via email at orders@run4it.com.

Last order dates for Christmas 2023

Ordering items which need to arrive before Christmas? The dates below are
our last recommended order dates for delivery in time for Christmas.

• Standard delivery service (Royal Mail Tracked 48) - Place your order before 3pm on Wednesday 20th December
• Express delivery service (Royal Mail Tracked 24) - Place your order before 3pm on Thursday 21st December

Whilst our courier partner Royal Mail collects parcels right up until Saturday 23rd December, we're not able to guarantee that any orders placed after the cut-off dates above will be received in time for Christmas.

What are my delivery options?

Your order will be delivered by our courier partner Royal Mail and our range of delivery services are shown below. Orders are processed for despatch within 2-3 working days through our Standard Delivery service and we aim to deliver within 4 working days. If you would like to receive your order quicker, our Express service will deliver between 1 to 3 days for a faster service.

You will receive an email notification as soon as your order is despatched. You will also receive a text message notification if you have selected this as a preference in the Royal Mail App.

Delivery is automatically calculated prior to submitting your payment information. Simply add items to your shopping basket and proceed to the checkout page where you will be offered delivery method choices and their prices.

*We are doing our best to ensure orders are delivered within 4 working days and that we are fulfilling as many orders as possible in a single package from one location. However, there may be rare occasions when items need to be sent from more than one of our fulfillment locations.

Where do you deliver?

We deliver all over the UK, including Northern Ireland, the Highlands and Islands. We charge exactly the same rates for delivery to all UK postcodes. 

How do I track my order?

Once your order has been despatched with our courier, Royal Mail, you will receive email and text message notifications which will allow you to follow the delivery progress of your order. You will also be able to: assign a safe place to leave the order if you're not at home; request an alternative delivery address/pick up point; or update any of your contact details. There are two ways that you can track your order with Royal Mail, either by downloading the Royal Mail App or by following the link to the Royal Mail Track your item section on their website.

In some instances your order may be delivered by DPD, in this case you will be able to track your order via DPD Local.

If your order does not arrive within the expected time frame, please do not hesitate to contact our Customer Service team on 0344 824 8180 or via email at orders@run4it.com. Please have either your order ID or tracking number as a reference and we will investigate on your behalf.

What do I do if my order is damaged/faulty/incorrect/lost?

If your order is damaged, faulty or incorrect upon receipt, please contact our Customer Service team on 0344 824 8180 or via email at orders@run4it.com as soon as possible. We will replace any damaged, faulty or incorrect items on your order. However, if this is not possible due to lack of stock, we will attempt to replace with equivalent products that meet your approval or offer you a refund.

If you believe your order is lost, please contact us right away so we can begin an investigation. Royal Mail class any parcels not delivered within 10 working days to be lost if there is no up to date information on the tracking history. Once the parcel is deemed lost we can raise a claim which can take Royal Mail up to 30 days to process, however claims are normally resolved much quicker. Once the claim has been received we can either replace or refund the item.

Do I need to sign for my order?

No, a signature is not necessary, your Royal Mail driver will take a photograph of the parcel being delivered. This photograph will be available to see on the tracking history.

Can I change my delivery address?

If the address on your order is incorrect and you would like to change it before despatch, please contact our Customer Service team on 0344 824 8180 or via email at orders@run4it.com as soon as possible and we will update the order.

If your order has already been despatched, Royal Mail will not be able to change the address. However, you will be able to change the delivery to another day and, or select a local pick up point for collection through the Royal Mail App or Royal Mail website.

How do I arrange redelivery of my order?

If delivery has been attempted and no safe place selected to leave the parcel, a calling card with the date of the next delivery attempt will be posted. However, you can change this date or arrange to collect from a pick up point either through the Royal Mail App or Royal Mail website. If collecting your parcel from a collection point, please remember to bring some ID with you.

If you have any issues at all then please contact our Customer Service team on 0344 824 8180 or via email at orders@run4it.com.

Do you deliver to PO box addresses?

Yes, Royal Mail will deliver to any Royal Mail PO box address within the UK.