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Our Terms and Conditions


Our terms and conditions apply to telephone orders and the use of this website. By accessing this website and/or placing an order with us you agree to be bound by these terms and conditions.

We realise that reading terms and conditions can take some time. If anything is unclear or requires further explanation please do not hesitate to get in touch with us. 

Run4It Online is a department of WRTC UK Limited t/a Run4It and can be contacted by the following means:

57 Bothwell Street
G2 6TS
Telephone: 0344 8248180

Our Company name is WRTC UK Limited t/a Run4It, our registered office is:

21 Holburn Street
AB10 6BS
Telephone: 0344 8248180

Our Managing Director is Duncan Riddoch who will be happy to deal with any queries that arise around our terms and conditions. He can be contacted by email at or by telephoning the number above.

Terms and Conditions

We may change these terms and conditions from time to time and it remains your responsibility as a customer to be familiar with them prior to placing an order or using our website. We have the right to, in our absolute discretion at any time and without notice, amend, remove or vary our service and/or any page of our website.

1. Definitions

(“We/Us/Our/The company”) means Run4It

("You") means a user of this website.

("Website") means the website located at or any subsequent URL which may replace it.

(“Product/Stock/Goods") refers to any product/s displayed for sale on this website.

("Cookies") means small text files which our website places on your computer's hard drive to store information about your shopping session and to identify your computer.

("United Kingdom") means England, Wales, Scotland, Northern Ireland and the Channel Islands.

("Personal Information") means the details provided by you on placing an order or creating/editing an account.

2. Order acknowledgement

This website is intended for use by UK adult consumers only and for delivery within the UK. All products advertised on this website are simply an invitation to you to either make further enquiries to us or to make an offer to purchase products from us. 

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to approval, product availability and confirmation of the order price (please see condition 3 below).

When you have placed an order we will send you an email confirming receipt of your order. It will confirm our contact details, the products requested, the total cost (including VAT if applicable and delivery expenses), delivery details and the existence of your statutory right of cancellation (please see condition 4 below). It will also include details on our after-sales services and guarantees (please see our returns and exchanges page).

The email is only an acknowledgement of your order and does not constitute acceptance or confirmation of your order. If after successfully placing your order, for whatever reason we cannot process it, we will email you to inform you of this and, if possible, offer an explanation. Non-acceptance of an order may be a result of one of the following:

We aim to process all enquiries and requests as quickly as possible but we reserve the right to restrict, refuse or cancel orders as well as refuse access to the website or terminate accounts at our discretion. We also reserve the right to cancel any orders placed using a non-UK billing address. This is to ensure that we can comply with our distribution agreements. 

You may only buy products from us for your own personal use or for gifts. No more than five of one particular product (defined by the product name and style code displayed on our website) may be purchased at one time. The exception to this are higher volume use items in the nutrition, injury prevention and sock categories, which may be considered on a case by case basis. You warrant that products purchased are not being purchased for commercial resale and such reselling is specifically prohibited. 

3. Order acceptance

 Acceptance of your offer to purchase products only takes place when your order is processed by us and not before. You will be charged when you place the order and we will commence processing your order for despatch. This stage is confirmed by us sending you an email to confirm that your order has been accepted and is being processed for despatch. Only those goods listed in the confirmation email sent at the time of despatch will be included in the contract formed. We will endeavour to carry out this contract within thirty days of confirmation of your order. If we are unable to do this we will inform you in writing and offer an explanation.

4. Order cancellation

Under the Consumer Contracts Regulations 2013 you have the right to cancel your order with us. If you wish to cancel your order you can do so by confirming to us in writing that you wish to cancel your order or by using our online cancellation form. This can be by email or post. Your right to cancel an order ends fourteen days after the day on which you sign to accept delivery of your order. If you cancel your order within this time we will reimburse you the cost of post and packaging for returning your order. If your order has already been despatched then you will need to either refuse delivery or return the goods. 

We will refund a cancelled order within thirty days of receiving notification, in writing, of your wish to cancel. The refund will be processed when the goods are returned, and the product(s) must be in its (their) original condition. All refunds will be made to the credit or debit card or account from which the original payment came. Any delivery charge refund will be for standard delivery. If you choose to use express delivery for the return then only standard delivery will be paid.

Please note you do not have the right to cancel any goods which have been personalised to your requirements.

5. Risk of loss and title of goods (when they become ‘yours’)

Ownership of a product/s will not pass to you until we have received in full (in cash or cleared funds) all sums due to us in respect of the product/s. Until ownership of the product/s has passed to you, you must (i) hold the product/s on a fiduciary basis as our trustee, (ii) store the product/s (at no cost to us) and (iii) maintain the product/s in satisfactory condition.

6. Stock availability

It is not our policy to advertise stock we do not hold. It is possible however that we will, on occasion be unable to fulfil your order immediately or at all. Under these circumstances we will endeavour to, where possible, order an item from a manufacturer for you, offer you the closest alternative, process your order without the item or cancel your order. If this is the case, we will inform you as soon as possible with details of any delays or issues there may be. 

You will only be charged when your order is processed. In the instance of us supplying an alternative product we will cover the cost of any return post and packaging for the alternative product only.

7. Stock condition

All stock advertised on our website is located in one of our seven shops. Some of our online orders will be processed from one of our shop locations. On occasions some of our shoes will have been tried on in one of our shops and may have been used on the treadmill during our +runlab shoe fitting process.

8. Product descriptions & prices

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions on the site at a particular time may not always reflect the position exactly at the moment you place your order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy (please see condition 3).

If we discover that there is any difference in the price or description of a product between the time of this information being entered onto our system and your ordering we will inform you as soon as possible. On these occasions, you can choose to either cancel your order or go ahead with your order on acceptance of the newly agreed price and product description.

The prices of all products advertised for sale on our website are inclusive of VAT where applicable.

9. Your responsibility

It is your responsibility to ensure that all the information you enter when placing your order and/or creating an account is complete and accurate. Where information given by you is incomplete, misleading or incorrect, you will be liable for any costs involved in resolving the matter. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Our privacy policy sets out how we will use your information. By using this website you are consenting to the processing described therein and warrant that all data provided by you is accurate.

10. Your security

We take your security very seriously and we take all reasonable care that is within our power to do so, to keep details of your order and payment secure. In the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website.

We use systems that encrypt your name, address and card details into code before transmitting them over the internet. In the unlikely event that your data should be intercepted it will be encrypted.

Please see our privacy policy for more information on how we keep your data secure.

11. Payment checks and charges

As a credit or debit card holder you are subject to validation checks and authorisation by the card issuer. By using a card to pay for your order you confirm that you are the authorised card holder. All credit and debit card holders are subject to validation and security checks  as well as authorisation by the card issuer,  If the issuing institution refuses to authorise payment to us we will not despatch the product(s) and will not be liable for any delay or non-delivery of your order.

We will validate the names, addresses and other details supplied by you against commercially available records (including credit reference agencies). We may also use third parties to do this. Where third party payment providers such as Klarna are used, we will provide your information to them to enable the provision of their services. By ordering from us you agree to such checks. These measures are taken to protect you and to ensure that your shopping experience is safe.

Please refer to our delivery information pages for details of our delivery charges.

With regards to how we use any personal information you enter please see our privacy policy.

12. Deliveries

Deliveries will be made at our risk and by a carrier nominated by us. In the instance of your order being lost in transit we will resend your order or issue you with a full refund.

Despatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to the United Kingdom and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

We can either deliver to the address of your choice or a selected Run4It shop (see our shop locator for details of their locations). The delivery address must be in the UK and hold a valid postcode.

If we cannot deliver the goods to you within the timescales stated then we shall endeavour to contact you as soon as possible with an update. Please note that dates quoted for delivery of goods are estimates.

Please refer to our delivery information page for full details of delivery times and charges.

13. Returns policy, faulty goods and complaints

In order for us to process your refund or exchange we need the original packaging or box. We must have items returned in a re-sellable condition or we do reserve the right not to refund or exchange.

If you wish to return or exchange any product you’ve bought from Run4It Online (whether faulty or otherwise) you should refer to our returns and exchanges page.

We’re always happy to hear feedback whether it’s good or if we have failed in our goal of offering you a great experience. If you have any feedback at all please contact Duncan our Managing Director:

Duncan Riddoch
Run4It Office
57 Bothwell Street
G2 6TS
Telephone: 0344 8248180


14. Statutory rights

Your statutory rights as a consumer in the United Kingdom will not be affected by these terms and conditions. Please note that as a consumer you have the statutory right within the United Kingdom to cancel your order and return any products ordered in exchange for a refund. This statutory right of cancellation starts on the date that you submit your order and expires within fourteen days, beginning on the day after the day on which you receive your order. This includes our obligation to refund you within thirty days if you cancel your order. Please see condition 4 for full details.

We have our own thirty day period in which you can return products for a refund, beginning on the day after the day on which you receive your order.

15. Safety warning and disclaimer

Nothing whatsoever in these terms and conditions shall exclude Run4It's liability for death or personal injury arising out of the negligence of Run4It, its Directors, employees or agents or any liability which cannot be excluded or limited by law.

16. General terms

If any of these terms and conditions are held to be unenforceable or invalid, the validity of the remaining terms and conditions will remain unaffected.

No waiver of any right or breach by us under these terms and conditions shall be effective unless in writing and signed by an authorised person of Run4It. Any such waiver shall not be construed as a waiver of any other right or breach.

You shall not assign the terms of the contract to purchase goods from us (as constituted by these terms and conditions and accepted by you) (the "Contract") without the prior consent of Run4It. We shall be entitled to assign and sub-contract the terms of this contract without your consent.

17. Offers and promotions

Offers and promotions are not valid in conjunction with any other offers, discounts or sale products unless they specifically state otherwise. Where an offer is for a specific brand and/or product, these are not interchangeable. Where an offer or promotion states it is ‘online only’ then it is not valid for use as part of a purchase in a Run4It shop or for orders placed over the telephone. Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered. Discount codes cannot be applied to orders already placed.

18. Run4It gift cards

Sales of our gift cards are governed by a separate terms and conditions agreement which can be found here.

19. Waste electrical and electronic equipment (WEEE) returns

Under WEEE regulations we are required to offer you free take-back of a waste electrical product and/or waste electrical equipment (WEEE), on a like-for-like basis when you buy a new electrical or electronic product from us.

Download the WEEE regulations returns form for further information, please find this here.

20. Governing law and jurisdiction

The construction, validity and performance of these terms and conditions shall be governed by the Law of Scotland and the Scottish Courts shall have non-exclusive jurisdiction in any disputes between you and the company.

These terms and conditions were last updated on 29th November 2023.



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