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Online Returns & Exchanges

Received an item that just isn't for you? Been sent a gift that's too small? All the information you need about our online returns and exchange policy is right here for you.

What is your returns policy?

Orders can be returned up to 30 days from the date that the order was received. Items must be returned in a re-sellable and new condition. Shoes must not have been worn outside and must be returned in their original box. Please note that shoe boxes must not be used as returns packaging. All clothing and accessories must be returned with original tags or we do reserve the right not to refund/exchange. We don't accept items of underwear (except sports bras) back for refund or exchange unless there is a manufacturing fault. 

Please also take care when trying on the items as we cannot accept returns that show signs of wear e.g. deodorant marks.

We advise keeping hold of any postage receipts until you have received confirmation of your return from us.

How do I return or exchange my order online?

Please fill in the returns card included within your parcel. You can then create a free returns label by using this link and competing the required information. Once you have completed the required information, Royal Mail will email you your return label. You can either print it off at home and attach this to your parcel. Or you can show your label at the Post Office or a Royal Mail Customer Service Point and they can print the label off for you. You can also arrange for the parcel to be collected from your home if more convenient. This service is free of charge.

Please note that if you are returning multiple items that are from more than one order number, you do not need to create multiple labels. All you need to do is clearly mark which order number relates to the items being returned and send them back in one parcel.

Looking for a refund? Items purchased online or in-store can be sent back to us via Royal Mail following our returns process above, or returned to any of our stores. Your refund will be made to the original payment card and/or gift card used to place the order.

Looking for an exchange? Items can be exchanged through any of our shops. To exchange an item online, we will process a refund once your order has been returned to us and send you a checkout link for the new product(s). You can always phone us to verify the validity of the checkout link sent to you.

Alternatively, online orders can be returned at any Run4It shop with your original order confirmation.

What do I do if my item has become faulty?

Faulty items can be returned to any of our Run4It shops, or online to If returning a faulty item online, please follow our above returns process in the 'How do I return or exchange my order online' section and state the fault on the returns card when returning your item.

I paid for my Order with Klarna, can I still return it?

Yes you can, provided all of the other returns conditions have been met, please review information on Klarna returns.

Brooks Run Happy Promise

Brooks stand behind their products and want to make sure you have what you need to Run Happy! Take your Brooks gear for a 90-day trial run. Put it through its paces and sweat in it as much as you want. If you are not 100% satisfied, return it to us for free.

Hilly Socks 100% Satisfaction Guarantee

Hilly knit all their socks with great care and to the highest standards. If you are not entirely happy with the performance of your Hilly socks, simply return them to us with the original receipt for a full refund.




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