Online Returns & Exchanges
Received an item that just isn't for you? Been sent a gift that's too small? All the information you need about our online returns and exchange policy is right here for you.
Extended Returns and Exchanges
From 1st November 2022 we're extending our returns period for any items bought as a gift until 31st January 2023. We want to ensure that you and/or the gift recipient are happy with your purchase.
What is your Returns Policy?
Orders can be returned up to 30 days from the date that the order was received. Items must be returned in a re-sellable and new condition. Shoes must not have been worn outside and must be returned in their original box. Please note that shoe boxes must not be used as returns packaging. All clothing and accessories must be returned with original tags or we do reserve the right not to refund/exchange. We don't accept items of underwear (except sports bras) back for refund or exchange unless there is a manufacturing fault.
Please also take care when trying on the items as we cannot accept returns that show signs of wear e.g. deodorant marks.
We advise keeping hold of any postage receipts until you have received confirmation of your return from us.
How do I return or exchange my order online?
Please fill in the returns card included within your parcel. Alternatively, you can print a copy of our returns form using this link and complete the information required. Once you have completed the required information Royal Mail will email you your return label. You can either print if off at home and attach this to your parcel. Or you can show your label at the Post Office or a Royal Mail Customer Service Point and they can print the label off for you. This service is free of charge. Please note that if you are returning multiple parcels, you will be required to create a separate label for each one.
Looking for a refund? Items purchased online or in-store can be sent back to us via Royal Mail following our returns process above, or returned to any of our stores. Your refund will be made to the original payment card and/or gift card used to place the order.
Looking for an exchange? Items can be exchanged through any of our stores. To exchange an item online, we will process a refund once your order has been returned to us and send you a checkout link for the new product(s). You can always phone us to verify the validity of the checkout link sent to you.
Alternatively, online orders can be returned at any Run4It store with your original order confirmation.
REMEMBER THE PACKAGING!
In order for us to process your refund or exchange we need the original packaging or box. Shoes must not have been worn outside, and all clothing and accessories must be returned with original tags. We must have items returned in a re-sellable condition or we do reserve the right not to refund/exchange. Hope you understand!
What do I do if my item has become faulty?
Faulty items can be returned to any of our Run4It shops, or online to run4it.com. If returning a faulty item online, please follow our above returns process in the 'How do I return or exchange my order online' section and state the fault on the returns card when returning your item.
Brooks Run Happy Promise
Brooks stand behind their products and want to make sure you have what you need to Run Happy! Take your Brooks gear for a 90-day trial run. Put it through its paces and sweat in it as much as you want. If you are not 100% satisfied, return it to us for free.
Hilly Socks 100% Satisfaction Guarantee
Hilly knit all their socks with great care and to the highest standards. If you are not entirely happy with the performance of your Hilly socks, simply return them to us with the original receipt for a full refund.