FAQ
Find quick answers to your questions below...
Track my order
- I’ve received my order but it’s damaged. What do I do?
- Has my order been despatched?
- How do I change quantities or cancel an item in my order?
- How do I track my order?
- My order never arrived.
- An item is missing from my order.
- I received the wrong product.
- When will my order be despatched?
My Account
Returns & Exchanges
Delivery Information
- Can I change my delivery address?
- Can I collect my order from a Run4It shop?
- Can I have my order delivered to a PO BOX address?
- Can I have my ordered delivered to a BFPO address?
- Do I need to sign for my order?
- How do I arrange redelivery of my order?
- How do I track my order?
- What are my delivery options?
- When will my order be delivered?
- Where do you deliver?
- Do you deliver to international addresses?
- Who will deliver my order?
Privacy & Security
Pricing and Billing
- How can I pay for my order?
- I have a question on my charges.
- I need a copy of my receipt/invoice.
- When will my credit appear on my account?
- When will my payment card be charged?
Helpful Information
- How do I redeem my gift voucher?
- What is the wish list?
- What type of gift vouchers should I buy?
- How do I use a promotional code?