Returns & Exchanges
Received an item that just isn't for you? Been sent a gift that's too small? All the information you need about returns and exchanges is right here for you!
We accept returns up to 30 days from the day you receive your order.
Items must be returned in a re-sellable and new condition. Shoes must not have been worn outside, and all clothing and accessories must be returned with original tags or we do reserve the right not to refund/exchange. Hope you understand!
Please also take care when trying on the items as we cannot accept returns that show signs of wear e.g. deodorant marks.
Please note it may take up to 14 working days to process your refund / exchange.
Please head over to the Royal Mail Returns Portal using this link to create your Royal Mail Returns Label. Once you have completed the required information Royal Mail will email you your return label. You can either print if off at home and attach this to your parcel. Or you can show your label at the Post Office or a Royal Mail Customer Service Point and they can print the label off for you. This service is free of charge.
Please print our Returns Form using this link and complete the information required. The Returns Form should be sent inside the parcel along with the items you are returning.
Looking for a refund? We can refund the original price of an item within 30 days of receipt of your order. We can only refund online. Your refund will be made to the original payment card used to place the order. We’ll let you know once it’s gone through. If you would like a refund for a purchase made in one of our shops, refer to the shop returns policy for full terms and conditions.
Looking for an exchange? Just let us know which product you would like to swap it for and send your item back to us. If the exchange item is of higher or lower value than the original item, we will get in touch with you to settle the balance. Please note if your original order total was under £60 a delivery charge of £4.50 will be required, if this does apply to your order we will take payment from the card you used to pay for your original order.
Alternatively, online orders can be returned at any Run4It store with your original order confirmation. Please note online orders won't be refunded in store. They will take your items and provide you with a receipt and your details will be passed to our Online Team for them to process the refund.
Remember the packaging!
In order for us to process your refund or exchange we need the original packaging or box. Shoes must not have been worn outside, and all clothing and accessories must be returned with original tags. We must have items returned in a re-sellable condition or we do reserve the right not to refund/exchange. Hope you understand!
What is the returns policy for international orders?
If you've changed your mind about keeping your purchase, please return it in its original condition with proof of purchase to the address shown below obtaining proof of postage. By original condition, we'd expect this to mean that you've kept original packaging and labels, and that the item is unused and undamaged. All international returns should be returned to:
Run4It Glasgow City
57 Bothwell Street
Unless faulty, you are welcome to return your order up 30 days after purchase. Please note that you’ll need to bear return postage costs*. If the item is faulty, damaged or not as described, please call us on 0344 824 8180 or email us at email@example.com - our customer service team is available Monday – Friday 9am – 5pm (UK time).
*Postage charges for orders with faulty/damaged/incorrect items will be refunded to you as long as you can provide a copy of the receipt and proof of postage.
How do I return an international order by post?
Please follow the instructions above on how to return any unwanted items to us. If we've sent you the wrong items, or your order is faulty, damaged or not as described on arrival, please contact us on 0344 824 8180 or email us at firstname.lastname@example.org. We'll refund any postal charges you incur to return these items. Please note that this refund will be in sterling, and may therefore not equate exactly to the amount paid, owing to fluctuating exchange rates.
Please make sure that you obtain proof of postage from your post office. This will usually allow us to track any missing parcels and will allow us to credit your account as soon as possible.
When will I receive a refund if I return an international order?
We do our best to process all returns as soon as we receive but them but in some cases this takes a bit longer. We generally state your credit or debit card will be credited within 30 days of you sending the returned item back to us but it is usually much quicker than this.
What happens if I return a gift sent by international delivery?
We know that sometimes you'll receive a gift which. although given with the best intentions, is not for you. To help get you the item you want, we can give you an exchange or refund for the item as long as you're named on the order as the delivery recipient. If not, we'll need permission from the bill payer. Please contact our customer services team on 0344 824 8180 or email us at email@example.com Monday – Friday 9am – 5pm (UK time) to discuss further.
It's no secret that sometimes an item given to you as a gift just isn't right for you. To help get you the shoes in your size or the right clothes in your style, we can give you an exchange for any items item as long as you're named on the order as the delivery recipient. If not, we'll need permission from the bill payer. Please contact our customer services team on 0344 824 8180 or email us at firstname.lastname@example.org Monday – Friday 9am – 5pm (UK time) to discuss further.