Returns & Exchanges
How do I get a refund or exchange?
Just send it back to us for free or return it to your nearest shop. Looking for a refund? We can refund the original price of an item within 30 days of receipt of your order. We can only refund online. Your refund will be made to the original payment card used to place the order. We’ll let you know once it’s gone through. If you would like a refund for a purchase made in one of our shops, refer to the shop returns policy for full terms and conditions.
Looking for an exchange? Just let us know which product you would like to swap it for and send your item back to us. If the exchange item is of higher or lower value than the original item, we will get in touch with you to settle the balance. And if any delivery charges apply, we will take payment from the card you used to pay for your original order.
Our returns and exchanges process is outlined below:
- 1. From your account, head over to 'My Returns' and click 'Request Return'. You can then select the order you wish to send back to us.
- 2. Fill out the fields on the form as to whether you'd like a return or exchange and choose the reason for returning the product from the drop-down menu. If you'd like to exchange for a different product, note this in the comments section with the model, size, and colour.
- 3. Once you've submitted your request, our team will review and approve your return request. Once approved, feel free to send you items back to us using the FREE returns form and label! This will be sent across to you in an email.
- 4. Drop it off at the Post Office for free but please remember to obtain a proof of Postage receipt. It will take a couple of days to reach us.
- 5. On receipt of the parcel, we will process your refund or exchange for you. We are usually pretty quick at this but at busy times, this will be done within 30 days. We will notify you when a refund or exchange has been actioned.
- 6. Alternatively, online orders can be returned at any Run4It store with your original order confirmation. Online orders will not be able to be returned in store if you paid via PayPal.
Bought as Guest?
We understand that sometimes you want to just make that quick purchase without making an account. If you need to return any item to us, please use the returns form and FREE post label using this link.
Please see our Terms & Conditions for complete details regarding our return policy.
Remember the packaging!
In order for us to process your refund or exchange we need the original packaging or box. Shoes must not have been worn outside, and all clothing and accessories must be returned with original tags. We must have items returned in a re-sellable condition or we do reserve the right not to refund/exchange. Hope you understand!
How do I cancel my order?
Ah, we’re sorry you’ve changed your mind. If you’d like to cancel your order, please let us know in writing within seven working days (beginning the day after your order was placed) and we will give you a full refund including delivery charges. No questions asked!