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Collect in shop

We recognise that in many instances ordering online and collecting in the shop is the easiest and quickest way of getting your order (and it’s always free regardless of the value of the order). We also recognise that in many instances you want to just run in, acknowledge it’s your order and run straight back out again so we have made our Collect in shop just as easy as we possibly can.

However, when you come in to collect your order we do hope you can take advantage of our teams knowledge and expertise.

If it’s a shoe you have ordered we will happily take you through our +runlab fitting process and double check to ensure the shoe is going to work for you. No charge, no booking needed just part of the service.

If it’s a piece of clothing feel free to use the changing rooms to try it on. Nothing worse than finding on that first run or when you get home that it’s just a bit too big (or made too small!!).

We often see customers adding to their online purchase when they come in. Sometimes easier to see the whole range in context in the physical environment or to think ‘I wish I had bought that’.

We will email you to tell you when your order is ready for collection.

We can also exchange or refund the item in any Run4It shop even if it’s bought online.